Shipping policy
Shipping and delivery times
Our shipments are carbon neutral: we offset greenhouse gas emissions through Shopify’s Planet app.
All our parcels are carefully packed in recycled and recyclable materials, with a small personalized note. 📦❤️
Order processing: generally 3-4 business days, up to 7 days during peak periods. Please note that weekends and holidays are not business days. Once shipped, allow 2-3 days for delivery, but this may vary during busy periods. 🚀
Postal shipping rates:
- Orders < $95 (+ taxes): $8.99*
- Orders > $95 (+ taxes): Free*
- Delivery time: 3-10 business days
Excluding promo codes, digital products and gift cards.
*Les Mauvaises Herbes reserves the right not to honor its shipping rate policy in certain special cases (remote areas, PO boxes, carrier strikes, etc.). In such cases, a surcharge may be requested.
Can I pick up my order in person?
Not for now!
Opt for delivery, or even better: come shop at our storefront, at 6260 Saint-Hubert Street, in Montreal!
Lost or damaged parcels, delivery errors
We are not responsible for lost or damaged parcels or delivery errors caused by our carriers. Please check your address when ordering. A return shipping fee of $8.99 + taxes applies if the parcel is returned due to an address error.
For any issue, contact us so we can follow up with the carriers.
Returns, exchanges and store credits
All purchases are final sales, but Les Mauvaises Herbes guarantees the quality of its products. We recommend that our customers inspect their order upon receipt. An exchange or a store credit (for the value of the items at the time of purchase) is possible in case of defect only, within 14 days of receiving the order. Proof of purchase is required. After this period, items are no longer eligible for an exchange or store credit. Except in exceptional cases or an administrative error on our part, we do not issue refunds.
For any inquiry regarding returns, exchanges and store credits, please contact us at: boutiqueenligne@lesmauvaisesherbes.com.