All sales are final. If you wish to add an item to your order, we can do so provided that your order has not already been processed by our team. You can contact us to inquire about possibilities at boutiqueenligne@lesmauvaisesherbes.com

Additionally, we reserve the right to refuse modification requests during high-volume periods to ensure fast and error-free delivery times.

Please note: emails sent to Customer Service are checked from Monday to Thursday, 9:00 AM to 4:00 PM, excluding holidays.

To check the status of your order, you can use the confirmation email you received (check your spam folder!), or log in to your customer account and click on "My orders." Select the order you want to check by clicking on "View order." You will be able to view the details there!

Mobile: Follow this link to learn how to apply a promo code or gift card to your order from a mobile phone.

Computer: Follow this link to learn how to apply a promo code or gift card to your order from a computer.

It is not possible to retroactively apply a promotional code or gift card.

If it is your gift card code that you forgot to enter, please note that it is valid for life. You can use it without any problem on your next order!

If it is a promotional code that you forgot to enter, you can apply it to your next order. However, some of our promotional codes have expiration dates. It is your responsibility to plan an order before this expiration date, if applicable, and to enter the promotional code for it to apply.

Not right now!

Opt for delivery, or even better: come shop at our brick-and-mortar store, at 6260 St-Hubert Street, in Montreal!

Orders are generally processed within 3-4 business days. During busy periods, this timeframe can extend to 7 business days. Please note that weekends and public holidays are not considered business days.

Once orders are shipped, allow 2-3 days for delivery. This timeframe may vary during busy periods. 🚀

• Orders under $129.99 (+ taxes, after discount or promotion): $10.99*
• Orders over $129.99 (+ taxes, after discount or promotion): free shipping*

Oops! Write to us as soon as possible by email via boutiqueenligne@lesmauvaisesherbes.com.

However, we cannot guarantee changes to your order if it has already been processed.

Please note: emails sent to Customer Service are checked Monday to Thursday, from 9:00 AM to 4:00 PM, excluding holidays.

For any package returned to us due to a delivery error originating from the customer (e.g., forgetting to include the apartment number or an address error), a redelivery fee of $10.99 + taxes will be charged, even if the order originally met the minimum amount (+ taxes) required for free shipping.

All purchases are final sales, but Les Mauvaises Herbes guarantees the quality of its products. We recommend that our customers inspect their order upon receipt. An exchange or credit note (for the value of the items at the time of purchase) is only possible in case of a defect, within 14 days of receiving the order. Proof of purchase is required. After this period, items are no longer eligible for an exchange or credit note. Except for exceptions or an administrative error on our part, we do not issue refunds.

For all inquiries regarding returns, exchanges, and credit notes, please contact us at: boutiqueenligne@lesmauvaisesherbes.com.

Thanks a lot! That means a lot to us. Yes, it's possible!

Do you want to sell our products and our books in your establishment?

Just fill out our form here to potentially become a point of sale.