Until after the holidays, we no longer accept order changes. Volume is high and we need to streamline our processes to stay fast, efficient and accurate throughout this very intense period. Please read your cart carefully before paying, it helps us a lot.

Please note: emails sent to Customer Service are checked Monday to Thursday, from 9:00 a.m. to 4:00 p.m., except on holidays.

To check the status of your order, you can use the confirmation email you received (check your spam folder!), or log in to your customer account and click on "My orders." Select the order you want to check by clicking on "View order." You will be able to view the details there!

Yes! Please click here for all the details.

Mobile: Follow this link to learn how to apply a promo code or gift card to your order from a mobile phone.

Computer: Follow this link to learn how to apply a promo code or gift card to your order from a computer.

It is not possible to retroactively apply a promotional code or gift card.

If it is your gift card code that you forgot to enter, please note that it is valid for life. You can use it without any problem on your next order!

If it is a promotional code that you forgot to enter, you can apply it to your next order. However, some of our promotional codes have expiration dates. It is your responsibility to plan an order before this expiration date, if applicable, and to enter the promotional code for it to apply.

Good news: our products can change texture when they freeze, but their properties stay intact in the vast majority of cases. Here’s what to do depending on the type of product:

• Liquid products: let them return to room temperature, then shake once thawed.
• Oily products: simply let them warm up before use.
• Creamy products: let them warm up, then shake or stir to even out the texture.

If something looks unusual to you or you have any doubt, you can send us photos. We’ll be happy to check.

Not right now!

Opt for delivery, or even better: come shop at our brick-and-mortar store, at 6260 St-Hubert Street, in Montreal!

Orders are generally processed within 3-4 business days. During busy periods, this timeframe can extend to 7 business days. Please note that weekends and public holidays are not considered business days.

Once orders are shipped, allow 2-3 days for delivery. This timeframe may vary during busy periods. 🚀

We will announce the deadline probably at the beginning of December. But to give you an idea, it’s usually around mid-December.

• Orders under $95 (+ taxes, after discount or promotion): $8.99*
• Orders over $95 (+ taxes, after discount or promotion): free shipping*

Oops! Write to us as soon as possible by email via boutiqueenligne@lesmauvaisesherbes.com.

However, we cannot guarantee changes to your order if it has already been processed.

Please note: emails sent to Customer Service are checked Monday to Thursday, from 9:00 AM to 4:00 PM, excluding holidays.

For any package returned to us due to a delivery error originating from the customer (e.g., forgetting to include the apartment number or an address error), a redelivery fee of $10.99 + taxes will be charged, even if the order originally met the minimum amount (+ taxes) required for free shipping.

All purchases are final sales, but Les Mauvaises Herbes guarantees the quality of its products. We recommend that our customers inspect their order upon receipt. An exchange or credit note (for the value of the items at the time of purchase) is only possible in case of a defect, within 14 days of receiving the order. Proof of purchase is required. After this period, items are no longer eligible for an exchange or credit note. Except for exceptions or an administrative error on our part, we do not issue refunds.

For all inquiries regarding returns, exchanges, and credit notes, please contact us at: boutiqueenligne@lesmauvaisesherbes.com.

Thanks a lot! That means a lot to us. Yes, it's possible!

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